Looking to equip yourself or your team with the right skills?
Through MEXLab, we develop the product thinkers, UX practitioners, and innovation teams that drive measurable business growth.
Build practical design capability with hands-on courses.
Explore short, practical learning tracks designed for teams that want to improve customer experience, design quality, and research confidence.
Service Design
Learn how to map services, identify broken customer journeys, align backstage operations, and design experiences that work across people, processes, and technology.
Skills you will gain
- ✓ Design Thinking
- ✓ Service Prototyping
- ✓ Service Blueprinting
- ✓ Customer Journey Mapping
What you will learn
- ✓ What service design is and its frameworks.
- ✓ How to understand user needs and create better services.
- ✓ Journey mapping, service blueprinting, value proposition mapping, and more.
- ✓ How to prototype services and the different service prototypes.
- ✓ Service testing techniques and how to iterate using feedback.
- ✓ Building a service design portfolio project.
Build the capacity to create better experiences.
Marathon Experience Design Lab provides an avenue for individuals and corporate staff to receive skill-based professional and workplace training. We empower designers, innovators, and business professionals with design thinking and experience design skills they can apply in their day-to-day work.
Expert-Led Learning
Curriculum and course content are developed and taught by subject experts with years of experience in their respective fields.
Career Advancement
Career advancement support is made accessible to professionals at every stage of their journey.
Increased Productivity
Build practical skills that help teams work with greater confidence, clarity, and effectiveness.
Tailored Curriculums
Curriculums can be tailored to specific industries, organisational needs, and use cases.
A Learning Community
Join a strong community that fosters collaboration, shared learning, and mentorship.
Blended Learning
A blended model combines self-paced modules with live sessions and in-person workshops.
Looking to equip your team with the right skills?
Our expert-led training programmes are designed to equip your staff with practical knowledge, confidence, and hands-on experience.
Or write to us at info@marathonxp.com
Professionals trained through Marathon.
Got questions? We have the answers.
Learn more about MEXLab courses, enrollment, learning formats, and what to expect from your training experience.
Marathon Experience Design Lab, or MEXLab, is an online learning platform that equips individuals and organisations with practical skills in Service Design, User Research, Design Thinking, and UX/UI Design. Courses are interactive, industry-relevant, and designed to be applied in real-world situations.
- Industry-led learning: Courses are designed and taught by experienced practitioners.
- Hands-on learning: Learners work through practical exercises, case studies, and real-world projects.
- Community and mentorship: Learners join a network of professionals and gain access to expert guidance.
- Flexible learning: Online learning is supported by live discussions and workshops.
- Professionals looking to upskill in Service Design, UX/UI, or Design Thinking.
- Students and recent graduates building a foundation in user-centred design.
- Entrepreneurs and business leaders looking to improve customer experience and innovation.
- Career changers moving into UX, research, or service design roles.
MEXLab courses are delivered online.
Courses are taught by experienced industry professionals with practical expertise in their respective fields.
- Certificate of completion: Recognition of your training in Service Design, UX/UI, User Research, or Design Thinking.
- Practical skills and portfolio projects: Hands-on work you can use to demonstrate your capability.
- Professional network access: Connection to fellow practitioners, mentors, and peers.
- Ongoing learning resources: Continued access to course materials, industry insights, and updates.
What courses do you offer?
MEXLab offers experience design courses including Service Design, Design Thinking, UX/UI Design, and Design Research.
How much do the courses cost?
Each course costs KES 40,000.
Do you offer discounts?
Discounts are offered periodically. Follow MEXLab social media channels for updates.
Can I pay in instalments?
Instalment payments are not currently available. Full payment is required at the time of enrolment.
Are there prerequisites?
Most courses are beginner-friendly. Some advanced courses may require foundational knowledge in design principles or previous experience in UX, research, or service design.
When does enrolment start?
Enrolment is currently ongoing for the next cohort.
How do I sign up?
Select your preferred course on the website and complete the required registration details.
What happens after registration?
You will be contacted by email to complete your enrolment.
What if I have other questions?
Contact the MEXLab team at mexlab@marathonxp.com .