We dissect, design & deliver
end-to-end experiences
From research and ideation to prototyping and rigorous testing, our approach goes beyond design. We integrate strategic thinking and collaborative problem-solving to deliver impactful solutions.
Customer Experience
Humans you serve
Employee Experience
Humans delivering your services
Touchpoint Experience
Where and how services are
received and delivered
received and delivered
What are you looking to achieve and/or solve?
I want to
So that I can
We’ll recommend a suite of services to help you meet your goal.
SHOW ME
Featured stories
Latest work
Unifying banking experience
Developing a unified, engaging, and user-friendly digital experience across the region.
User Research
Service Design
Product Psychology
Product Design
Halting Churn
Identifying the underlying causes of customer churn and designing strategic interventions to enhance satisfaction and retention
Qualitative research
Quantitative research
Experience design
Seeking a Scalable System
Providing insights & recommendations on School Management Systems that solve customer needs & pain point.
Research
Value Proposition Mapping
TESTIMONIALS
Client praise
“Marathon is an asset to any organization looking to understand their customers and design innovative solutions that not only address customer challenges but also exceed their expectations.”
adam kasaine
Ed Partners Africa - Chief Executive Officer
AWARDS
Recognition for our work
London Design Award - Gold Winner 2023
Service Design in Banking
Design of a Unified Omnichannel Banking Platform for all NCBA Subsidiaries
CIO 100, Bronze Mark 2023 - Robotic Process Automation
Saving Manual Man-Hours
This award was presented to our RPA client.
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